Help & support
Tradeprint Support
Need help? Email support@tradeprint.app or find your answer below.
Get in touch
A problem, an idea, or something not working the way you expected. We’d love to hear it.
If something is broken, tell us your phone (iPhone or Android), its OS version, your broker, and what happened just before. Never send us a password.
You can contact us about
- Account access
- Connecting MT4 or MT5
- Trade sync
- Insights and reports
- Subscriptions
- Privacy requests
- Account deletion
- Technical problems
- Feedback
Frequently asked questions
Where do I find my investor password?
Your broker usually emails it when the account is opened. You can also set one in MT5: Settings › Account › Change password › Investor. If you’re stuck, your broker’s support can reset it.
Is it safe to connect my trading account?
Tradeprint uses the investor password, which is read-only. We can’t place trades, change orders or withdraw funds, and we never ask for your master password.
My broker server isn’t listed
Choose “Other / not listed” and type the server name exactly as it appears in your MT4 or MT5 login.
The connection failed. What should I check?
Check that the account number, the server name and the investor password are all correct, then try again. If it still fails, email us with your broker’s name and the error you see. Please don’t send your password.
How long does the first import take?
Usually about a minute, even for a long history.
Why does an insight say “needs more data”?
When there aren’t enough trades to say something reliable, Tradeprint says so instead of guessing.
What’s the difference between Free and Pro?
Free has one trading account with a one-time sync, the dashboard, journal and calendar, and a preview of every pattern. Pro adds live sync, every insight in full, weekly reports, the Live Activity and widgets.
How often does my Trading DNA update?
On Pro it refreshes every Monday with your weekly report. On Free it’s analyzed once, when you sync.
How do I add a widget or the Live Activity?
Widgets and the Live Activity are part of Pro. Touch and hold your Home Screen, tap Edit or Widgets, and choose Tradeprint. The Live Activity is available on iPhone only.
How do I manage or cancel my subscription?
On iPhone: Settings › your name › Subscriptions › Tradeprint. On Android: Google Play › Payments & subscriptions › Subscriptions › Tradeprint.
How do I get a refund?
Refunds are handled by the store you bought from, Apple or Google Play.
Is Tradeprint investment advice?
No. Tradeprint describes patterns in your past trades. It doesn’t tell you what to trade, and past performance doesn’t guarantee future results.
Delete your account
You can delete your account at any time from inside the app:
- Open Tradeprint and go to Settings
- Tap Delete account
- Read what gets deleted and confirm
Don’t have the app handy? Delete your account without the app →
This deletes your account and personal data. Deleting your account does not cancel an App Store or Google Play subscription.
Legal
Company
KAIDO SYSTEMS CONSULTANCIES - FZCO
Building A1, Dubai Digital Park, Dubai Silicon Oasis, Dubai, United Arab Emirates
support@tradeprint.app
Developer and seller on the App Store and Google Play: APPLAUNCH.